Terms & Conditions

Welcome to BrioCare.my (“we”, “our”, “us”). By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Information

BrioCare.my operates as an online platform offering healthcare-related products, including but not limited to contact lenses, lens care solutions, medical devices, and personal care items.

By using this website, you confirm that you are at least 18 years old or have obtained permission from a legal guardian.

2. Product Use Disclaimer

All products sold on BrioCare.my are intended for personal use only.

Customers are responsible for ensuring that products purchased are suitable for their individual needs. We strongly recommend consulting a qualified eye care professional or healthcare provider before use, especially for medical devices and contact lens products.

We are not liable for any misuse, improper handling, or failure to follow product instructions.

3. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

Cancel or refuse any order at our discretion
Limit quantities per customer or per order
Update product pricing or availability without prior notice

Once an order is confirmed, you will receive an order confirmation via email or message.

4. Pricing & Payment

All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payment must be made in full before orders are processed and shipped. We use secure third-party payment gateways, and we do not store credit card information.

5. Shipping & Delivery

We aim to process and ship orders within the stated timeframe. However, delivery times may vary depending on location, courier service, and external factors.

We are not responsible for delays caused by:

Courier or logistics providers
Customs clearance (if applicable)
Unforeseen circumstances such as weather or system disruptions

6. Return & Refund Policy

Due to the nature of our products (medical devices and personal care items), all sales are strictly non-returnable and non-refundable once delivered.

Please refer to our Return & Refund Policy page for full details.

7. Intellectual Property

All content on BrioCare.my, including logos, product descriptions, images, graphics, and website design, is the intellectual property of BrioCare or its partners and is protected by applicable copyright laws.

You may not reproduce, copy, or use any content without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, BrioCare shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. All products are used at the customer’s own risk.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page.

Continued use of the website constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

BrioCare Customer Support
Email: briolinkcreation@gmail.com