Return and Refund Policy
At BrioCare, we are committed to providing genuine, high-quality products that meet the highest standards of safety and quality.
Due to the hygienic nature of our products, all items sold by BrioCare, including medical devices, lens care solutions, eye care products, and personal care products, are strictly non-returnable and non-refundable once they have been sold and delivered.
This policy is implemented to ensure the safety, hygiene, and integrity of all products, and to comply with applicable health and regulatory requirements.
No Return & No Refund
We are unable to accept returns, exchanges, or provide refunds for any of the following reasons:
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Change of mind.
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Incorrect product selection or ordering error by the customer.
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Products that have been opened, used, or where the original packaging has been damaged or tampered with.
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Products that have been improperly stored, handled, or misused after delivery.
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Personal preference or dissatisfaction where the product is not defective.
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Allergic reactions or sensitivities resulting from individual use. Customers are advised to review the product ingredients and consult a healthcare professional if necessary before purchase.
We kindly encourage all customers to review the product description, specifications, compatibility, and intended use carefully before placing an order. If you are unsure whether a product is suitable for your needs, please contact our customer service team or consult your eye care professional before making a purchase.
Exceptions
If you receive a product that is:
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Incorrectly supplied;
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Damaged during transit; or
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Defective upon arrival,