Shipping Policy Briocare
At BrioCare.my, we aim to provide a smooth and reliable delivery experience for all our customers.
This Shipping Policy outlines the terms and conditions related to order processing, delivery timelines, and shipping charges.
1. Order Processing
All orders are processed within 1–2 working days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Rates
We offer a simple and transparent shipping structure:
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Flat Shipping Fee: MYR 12 per order
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Free Shipping: Orders above MYR 150 (after discounts, if applicable)
Shipping fees will be automatically calculated at checkout.
3. Delivery Time
Estimated delivery time within Malaysia is:
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2–5 working days
Delivery time may vary depending on location, courier service, and external factors beyond our control.
4. Shipping Coverage
We currently deliver to all regions within Malaysia, including:
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West Malaysia
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East Malaysia
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5. Courier Service
We work with reliable third-party courier partners to ensure safe and timely delivery of your orders.
Once your order has been shipped, a tracking number will be provided for monitoring purposes.
6. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
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Courier service disruptions
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Weather conditions
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High order volume periods
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Incorrect or incomplete shipping information provided by the customer
BrioCare.my is not responsible for delays caused by external courier services.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not liable for:
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Lost parcels due to incorrect address
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Failed delivery attempts due to incomplete details
Additional charges may apply for reshipment.
8. Contact Us
If you have any questions regarding shipping or your order status, please contact our support team:
BrioCare Customer Support
Email: briolinkcreation@gmail.com