Shipping Policy

At BrioCare.my, we aim to provide a smooth and reliable delivery experience for all our customers.

This Shipping Policy outlines the terms and conditions related to order processing, delivery timelines, and shipping charges.

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1. Order Processing

All orders are processed within 1–2 working days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next working day.

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2. Shipping Rates

We offer a simple and transparent shipping structure:

• Flat Shipping Fee: MYR 12 per order

• Free Shipping: Orders above MYR 150 (after discounts, if applicable)

Shipping fees will be automatically calculated at checkout.

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3. Delivery Time

Estimated delivery time within Malaysia is:

• 2–5 working days

Delivery time may vary depending on location, courier service, and external factors beyond our control.

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4. Shipping Coverage

We currently deliver to all regions within Malaysia, including:

• West Malaysia

• East Malaysia

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5. Courier Service

We work with reliable third-party courier partners to ensure safe and timely delivery of your orders.

Once your order has been shipped, a tracking number will be provided for monitoring purposes.

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6. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Courier service disruptions

• Weather conditions

• High order volume periods

• Incorrect or incomplete shipping information provided by the customer

BrioCare.my is not responsible for delays caused by external courier services.

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7. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not liable for:

• Lost parcels due to incorrect address

• Failed delivery attempts due to incomplete details

Additional charges may apply for reshipment.

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8. Contact Us

If you have any questions regarding shipping or your order status, please contact our support team:

BrioCare Customer Support
Email: briolinkcreation@gmail.com